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Showing posts with label BPO. Show all posts
Showing posts with label BPO. Show all posts

Friday, February 7, 2014

NU 6 Submission - by Pam; Juice Cleanse, alternative for Versant Exam

Juice Cleanse
A new trend right now is juice cleanse. According to http://www.health.com/health/gallery/0,,20679227,00.html: Many people turn to cleanses because they feel off—they’re bloated and sluggish, dependent on caffeine and junk food cravings, breaking out,” says Stephanie Middleberg, a New York City-based registered dietitian. “When you eliminate toxins from your system, your entire body feels better and reacts both internally and externally.
In Metro Manila, Jamba Juice and other over-the-counter juice producers have started selling packages of juices (6 bottles of different juices) for 3 days as a “juice cleanse” package. Health buffs can easily buy these juices and do juice cleanse.
Iloilo City has yet to see its first producer of juice cleanse. Juice cleanse is not even known yet in the city and this is an opportunity that can be grabbed especially since because of the healthy lifestyle trend these days.
To bring the idea a notch higher, it would be good to offer Ilonggos a juice cleanse alone with a “retreat” package where they can relax for three days and introspect as this is also recommended by many health experts. Burned out young professionals and businessmen can take this opportunity to cleanse, detoxify not only their bodies but also their spirits. There are many resorts near Iloilo City (Anahawan Resort is only 30 minutes away) that can accommodate this. We could sell the juice cleanse along with a complete, 360-degree cleansing package. 3.5

What pisses you off in your office? What do you think must be done?
As a Recruitment Manager for a leading BPO Company in the country, one of the current constraints that we are facing is the Versant exam (https://www.versanttest.com/). Versant is an internationally-recognized English language test. However, I, along with many recruiters in Iloilo site and our other Philippine sites, have experienced how Versant is not the most effective assessment of English language command of candidates. We’ve had too many candidates with solid BPO experience in other companies (of up to 5 years) who fail Versant. Most of our partners in Operations are aware of this; however, it is our company’s policy not to hire anyone with a Versant score lower than 58. Almost everyone in the company agrees that Versant is not reliable in assessing a candidate’s communication skills; however, because of the brand that Versant has made for itself, the company is very hesitant to take this off the process because it has been a major selling point for all clients. Versant costs around USD8 per exam (excluding the technology costs needed to make this happen).
It is disheartening for both the recruiters and the applicants that candidates with scores lower than 58 are immediately disqualified (without being given a chance to retake the exam—still a company policy) even if they have excellent communication skills during the interviews done face-to-face with a recruiter. This also prevents the Recruitment Team from meeting hiring targets as a number of our candidates fail Versant. In Iloilo, Versant has currently a hit rate of 35% meaning that over 65% of candidates who pass even the final interview with a recruiter still fail this step.
One of the remedies suggested is to take Versant out of the process and replace it with a more effective language assessment like Berlitz wherein live interviewers from North America would evaluate candidates in the Philippines over the phone. This is a real-time conversation that happens between the evaluator and the candidate. Berlitz, however, is more expensive, costing up to twice the cost of Versant.
Another solution proposed is to allow candidates to retake Versant a week after. This would allow candidates to prepare more for the exam (as sometimes they would fail because they are anxious and nervous). Also, if allowed a retake, candidates are already aware of what to expect in the exam and they would be more relaxed when taking it.  3.5
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Pamela Joy L. Go

Have a little faith.

Tuesday, January 28, 2014

NU 6 UI AGSB MBA Regis - Submission by Pam Go

Healthy lifestyle for Call Center Agents

One of the stereotype of call center agents is that they live one of the most unhealthy lifestyles among young professionals. Working at night and under high stress situations, agents are often spotted chain smoking and eating fastfood day in, day out.

To remedy this, a healthy lifestyle program is ideal. Healthy is a lifestyle that has been trending over the past few years. But no program in Iloilo City focuses or targets the huge population of call center agents in the city (up to 5000 employees). The population of agents is only expected to grow in the coming years as more BPO Companies are expected to set up shop in the Megaworld complex and various developments around the city.

The lifestyle program will include a gym membership, coaching sessions, healthy meals delivered to their homes/offices, yoga sessions, even fun walks or runs with their officemates/teammates. The presence of their friends in the program will even motivate the agents more.

There will also be rewards for those agents that finish the program and lose the most weight, etc.



Health Studio

One of the most recent trends right now is the shift to a healthier lifestyle. Over the past five years, yoga studios, gyms have become even more popular. Zumba classes have sprouted up in almost every corner of the city. Aerobics classes are also held almost everywhere as more and more people become more and more health conscious.

However, exercising three times a week is not enough. It also has to be coupled with a healthy diet. This trend is visible with how many fastfood chains that used to serve purely deep fried chicken and hamburgers, have gradually shifted their menus to include healthier options like salads. Even the world-renowned coffee shop chain, Starbucks, has joined the bandwagon, offering skinny drinks with skim milk and soy milk since 2008.

In Iloilo City, a growing population have signed up gym memberships.  However, yoga classes for instance, are still rare.

The Health Studio is a venue where health buffs can easily and conveniently avail of a comprehensive healthy lifestyle. Yoga, zumba, and aerobics classes will be regularly held. A first-class gym will also be located in the health studio with comprehensive equipment. Personal trainers, instructors, and certified nutritionists will be available to guide young professionals, entrepreneurs, and just about everyone who understands the need to live a healthy lifestyle. A healthy kitchen will also be in the Health Studio where only the healthiest, freshest ingredients will be used.3