NU 12 by Kristine Rafer - What pissses you off at the school?

Kristine Rafer

Entrep-MM

Topic 11: What pisses you off at the school What must be done?

Ateneo Graduate School provides high and advantageous education, where students do not only learn but also earn a competitive edge over the others, speaking primarily in terms of competition to the game in the outside world.

Unfortunately, there are various processes that need to be improved. Enrollment process is one, it is good that online reservation and payment is enabled. However, those that are not taking online for some reasons that maybe they do not have the capability to proceed or there might be other reasons that hampers their ability to do so.

I noticed that enrollment process at Rockwell campus is not as efficient as it should be. Cashier is located at the ground floor, registrar is located at the second floor, credit card payment is on another room, and books for sale and materials available is at the second floor in another room. What's happening during enrollment is students will reserve subjects online, before the 24 hours end each has to go to the campus for payment if they can't do it online. Prior payment, confirmation of the reserve subject(s) happens in the registrar office at the second floor. Once confirmed, each student has to go down to the ground floor for payment. After payment is processed, students have to go up again to the second floor to get the syllabus and check if books are available for purchase. Upon checking the availability of the books, and decided to purchase, statement of account will be issued for payment. Hence, the student will go down again to the cashier to pay for the books and go up again to get the books upon presentation of payment receipt. Right after the enrollment, students are sweating like they come from the gym.

The set up is as if they are promoting fitness of the students during enrollment.

With the current set up, the school administration can put the series of enrollment steps together. Place them in one floor and in series to help students in the enrollment process, which could be easy and relax.

The enrollment process is the first step in how incoming students look at, if the institution can help them with their learning and growth, but if students will be stressed in this first step, possibility of transferring to other school is not out of the options.

Lucky that the school is already a reputable institution, what if it is just like another low profile universities' that are trying to get as much enrollees as possible.

Improving their enrollment process seems not to be critical for the institution to provide high quality education, but I believe that it is important and could be part of the future plans for continuous improvement. 3