ime
Self timer App
Submitted by: Roman Cruz
NU6 #5
In the fast food chain industry, SPEED of service plays a bigger part in order to keep the customers coming back. Of course, not to mention the great tasting food it has to offer. When you talk about service experience in any fast food restaurant, speed has always been the top of mind.
In the restaurant industry, which I belong to, one of the problems that contributed to the slowed down speed is when the cashiers are unmindful of the time they take the orders of the customers causing longer queuing time during order taking. It is tested that when the cashiers are being measured/check on their time standards of order taking and preparing the order of their customers, they are more conscious on it creating a faster transaction.
One solution that can be done to address the problem and at the same time, make the cashiers check and gauge their speed and provide a self help development for them in this area is to provide a self timer activation application on the respective point of sale units during order taking.
How it works? A TIMER APP will be installed in the system, which will then can be open on every corresponding cash register. During the order taking of cashiers to customer on queue, he/she will activate the timer to start the counting. Example, if the time standard is peg at 100 seconds, the timer will make a beep sound and pop a message on the time remaining left. The numbers counting will turn red on its 80th second prompting the cashier that she needs to finish the transaction in 20 seconds more.
With this App, cashiers will now be more mindful of their time standards and can improve the speed of service.
Note: Inspired from timer app found in Apple and Android 4
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