Improvements on Dehumidifier: Runtime Counter
By Gio Mendoza
We have been manufacturing Dehumidifiers ( or Air Dryer) as a flagship product since 1964. As part of total customer satisfaction and maximizing equipment life, we also have to provide after sales service, maintenance and service technical support even after the one year warranty lapses. The wear and tear of the equipment depends on how long it is operated which does not necessarily coincide with the period of time from when it was purchased. Just like our cars, it could be three years since we bought it but we have not reached 70,000 KMS of usage. Similar to our cars, a runtime counter would be useful as improvement to our product. The runtime counter will be counting the running hours of the equipment whenever the power is switched on until it is switched off. This will help our technical support personnel, maintenance and service teams to better forecast the next spare parts requirement of our customers by knowing their rate of usage. We can also manage spare parts stock and inventory better with it. It will also aid us in our failure analysis, whenever there is a major equipment breakdown, as we can record at what particular period in the life of the equipment the problem occurred and what parts gets broken. This runtime counter can also be partnered with a software which we can develop and install in our current controls or as an upgrade which allows the control panel to connect to a network or online via LAN. This partner software can enable us to monitor the period of operation and usage of our equipment and we would not need to call or visit the customer to get the info. With such software, we can also alert our customers about any required replacement of parts ahead of time which will also allow them to budget for it and plan the next servicing schedule on the equipment. 3.5
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