NU12 Improvement on school Enrollment by Rachelle Roque

Hi Sir,

Here's my 3rd NU12 Topic: What pisses you off at the school? What must be done?

Every enrollment period, I can't help myself in getting annoyed with school system. The school website always goes down at the peak of enrollment day; maybe because of the large number of students accessing it. So I think it's time for the school  to upgrade their server or have a back-up one. Given that the school  know the number of old students & the list of students that passed the entrance exam, they can have an estimate of how many students will enroll and they should adjust & prepare the capacity of their server.

Another problem is that when the server went down in the morning, the students can't do anything but to wait. Although, there's an update in the FB page sometimes, there's no one for students to talk to yet because the school  office is still close and students have to wait until 12nn. We know that most students of school, if not all, are working and we can't just stay all day refreshing the website to check if it's already up. So, I suggest that school  should have a special office hour during the enrollment period; staff should also be available once the online enrollment opens at 8am. This is not only to give update when the server goes down, but also to immediately address students query & request in opening a subject. I think it would also be better if there's already pre-assigned subjects for every students. The student can just change it in case he/she doesn't like it, but at least there's an assurance that all student has an available subject for the term.

Next is on payment system. Even though school  allows online payment through some banks, students still need to go to the branch to enroll the account. I think it would be better for the students if school can make the online payment directly available in the online enrollment. school  can have a same system that used in purchasing products online. With this, students can just pay using credit card or debit card online and enrollment will be less hassled.

Additional improvement is to create a system that will notify students through email or SMS whenever there's an update on students school  account e.g. new grades, messages from the registrar. So that, students won't need to check it from time to time.  (Puede bang maging consultant ng registrar, or IT assistant)

3.5

Regards,

Rachelle Irene Roque

SPENTREP-S10