Tuesday September 10, 2013
SPENTREP S10
Long waiting time for queuing is always a common problem that we will always see and experience in any business establishments especially supermarkets, groceries and department stores. But the grocery takes most of or time since the cashiers have to deal with numerous merchandise that you have to scan before payments are made.
Weekends are the most chaotic days in a supermarket. Even with the numerous manned cashiers, whether basket lane, Preferred lane, senior citizens lane, these supermarkets/groceries does not seem to address the long queue problem.
Since SM Supermarkets have loyalty cards with specific identification number and names, the system can initially pilot a project for these regular customers and provide a staff who will be equipped with a wireless handheld scanner who will assist in the queue and scan the bar codes of the grocery items and swipe their loyalty cards. The list of grocery items together with the costs will be generated in the cashier system of SM Supermarket.
When it is already the customer's turn to pay, the cashier will only have to punch the identification number of the customer and the complete list will pop-up the scanned items with the total cost. The bagger will only have to load them in their eco bags or just retain them in the carts for customers with private cars. This in turn will save the cashier the time and motion of bar coding all the grocery items.
This will shorten the waiting time of the customers since they will be dealing with the payment via debit cards, credit cards or cash transactions. There will be a smoother flow of queue, less waiting time and more cool and smiling customers.
The bar code readers within the cashier will still function and operate normally, customer service assistance will only be present during peak hours/days. 4
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